General Terms & Conditions  

Article 1. Scope of application

1. All agreements entered into between HOSTEL LUND I -Oimachi and HOSTEL LUND II -Gakugeidai- (the ‘Hotel’) and current and future Guests of the Hotel (the ‘Guests’) are to be governed by the terms and conditions set out below (the ‘Terms’). Any matters that are not set out in the Terms shall be decided in accordance with the applicable local laws and regulations as well as usual business practice.  

2.  Notwithstanding paragraph 1 of Article 1, any matters agreed by the parties shall prevail provided they are not unlawful or in contrary to the usual business practice.  

Article 2. Reservation

1.To make application to enter into an accommodation agreement with the Hotel, a Guest is  required to provide the Hotel with the following information:  

(1) Guest name  (2) Date(s) of stay and scheduled arrival time  (3) Accommodation charges (4) a. Applicant name and address     b. Name and address of other person paying the accommodation charges  (5) Other matters that the Hotel deems necessary

2. The Hotel considers a new application to enter into a further accommodation agreement has been made when the Guest requests for an extension of their stay beyond the original departure date indicated. 

Article 3. Conclusion of accommodation agreement

1. An accommodation agreement will be deemed formally formed when the Hotel accepts the application made pursuant to Article 2 above. However, this does not apply if the Hotel provides evidence of the absence of its acceptance.

2.  When an accommodation agreement is concluded in accordance with clause 1 above, the Guest may be request to make a prepayment of a deposit (the “application fee”) by the date specified by the Hotel.

3.The application fee will be offset against the final accommodation charges the Guest pay. Any situations to which Articles 6 and 18 apply may involve penalty and damage compensation in this order. The remaining amount, if any, will be refunded at the time of payment made in accordance with the provisions of Article 12.

4.  If a Guest fails to pay the application fee indicated in paragraph 2 above by the due date specified by the Hotel, the accommodation agreement with the Guest is no longer effective. The Hotel must give prior notice to the Guest of the due date approaching.  

Article 4. Special arrangements where no prepayment of deposit is not required  

1.  Notwithstanding paragraph 2 of Article 3, the Hotel may agree on a special arrangement that does not require payment of any deposit, indicated in the same clause, after conclusion of the agreement.

2. Where the Hotel has not made any request for the payment of any deposit or its due date, it will be deemed that the hotel has agreed on a special arrangement described in paragraph 1, Article 4.  

Article 5. Refusal of an accommodation agreement

1.  The Hotel may refuse to enter into an accommodation agreement if:  

(1) The application fails to comply with the Accommodation Conditions.  

(2) Rooms are occupied and no vacancy is available.  

(3) The person intending to stay at the Hotel is suspected of being in violation with the relevant laws, public order or morals related to his/her accommodation.  

(4) The person intending to stay at the Hotel verbally or behaviorally causes significant disturbance to other Guests.  

(5) The person intending to stay at the Hotel makes demands to the Hotel or its staff, in an unlawful or unreasonable manner.  

(6) The person intending to stay at the Hotel cannot be accommodated due to natural disaster, equipment failure or other unavoidable reasons.

(7) The person intending to stay at the Hotel appears to be excessively intoxicated and is likely disturb other Guests.  

(8) The person intending to stay at the Hotel poses a health risk to the other Guests of the Hotel.

2. The Hotel will not enter into an accommodation agreement if the Guest intending to enter into the accommodation agreement or their affiliates are found to be associated with, and otherwise support, fund, participate in, manage or cooperate with any anti-social force, including:  

(1) any crime syndicate, member, quasi-member or affiliate of a crime syndicate, corporate extortionist, socially disruptive organization, nonviolent crime organization or anything similar to the foregoing, as well as  

(2) any person or entity who makes violent demands or illegal claims, uses threatening language or violence in connection with business, damages the reputation or obstructs the business by spreading false rumors or using fraudulent means or force, or conducts any act similar to the foregoing).  

Article 6. Cancellation

1.  A Guest may request that the Hotel cancel the accommodation agreement.

2.  Where the cancellation is for reasons other than those beyond his/her control, cancellation charges will apply in accordance with the cancellation policy applicable to the reservation.

3. The Hotel may deem the reservation to be cancelled where the guest has failed to arrive at the hotel after 24:00 (or 2 hours after the advised arrival time if after 22:00) without any notice.  

Article 7. Termination by the Hotel

1.  The Hotel reserves the right to terminate the accommodation agreement if:  

(1) the Guest has or is likely to be in breach of the law and regulations and pose a threat to the safety and comfort of the guests and employees of the Hotel;  

(2) the Guest’s behavior has caused discomfort to other guests;  

(3) the Guest has made unlawful or unreasonable demands to the Hotel staff;  

(4) the Hotel is no longer capable of delivering service to the Guests due to force majeure;  

(5) the Guest appears to be excessively intoxicated and his/her behavior is likely to cause discomfort to the other guests;  

(6) the Guest is likely to pose a health risk to the other guests;  

(7) the Guest has been in breach of the Hotel Regulations.

2.  The Hotel will immediately terminate the accommodation agreement if the Guest or their affiliates are found to be associated with, and do not otherwise support, fund, participate in, manage or cooperate with any anti-social force, including:  

(1) any crime syndicate, member, quasi-member or affiliate of a crime syndicate, corporate extortionist, socially disruptive organization, nonviolent crime organization or anything similar to the foregoing, as well as  

(2) any person or entity who makes violent demands or illegal claims, uses threatening language or violence in connection with business, damages the reputation or obstructs the business by spreading false rumors or using fraudulent means or force, or conducts any act similar to the foregoing (“Anti-Social Force”).

3.  Where the Hotel has made a decision to terminate the accommodation agreement, the Guest will not be liable for the costs of the service not yet provided or received.  

Article 8. Guest Registration

1. Immediately upon arrival, the Guest is required to fill in a registration form at the front desk, providing all of the following information.  

(1) Guest name(s), age, sex, address, and occupation  

(2) Nationality, passport number, point of entry and date of entry into Japan (for nonresidents of Japan)  

(3) Departure date and scheduled departure time  

(4) Other matters the Hotel deems necessary

Article 9. Check-in and check-out times

1. Rooms are available for use by the Guest between from 14:00 of the arrival date until 11:00 of the departure date. Where different conditions are indicated in a particular reservation, such condition shall prevail.  

2.  Notwithstanding the provisions of paragraph 1 of Article 9, the Guest may extend their check-in time and check-out time for an additional charge at the discretion of the Hotel.  

Article 10. Hotel Regulations

All Guests shall comply with the Hotel Regulations put in place by the Hotel during their stay and while they are on the Hotel premises.  

Article 11. Service hours

1.  The hours of service for each of the Hotel’s outlets are indicated in the various brochures and signage throughout the hotel and other materials.  

2.  The hours of service are subject to change due to unforeseen circumstances. In such instances, the Hotel will make every effort to inform the Guests of the change.  

Article 12. Payment

1.  Regardless of whether the Guest has physically stayed in the Hotel or not, the Hotel reserves all rights to claim the accommodation charges due from the Guest as the room was reserved for use by the Guest if the reservation has not been cancelled pursuant to the applicable cancellation policy.  

Article 13. Hotel's liability

Where the Guest suffers any damages as a result of the Hotel’s performance or non-performance of the accommodation agreement or its associated agreements, the Guest may claim payment for damages from the Hotel.

The Hotel’s liability is limited only to where such damage is suffered as a result of the gross negligence or material breach of the accommodation agreement by the Hotel.    

Article 14. Unavailability of a booked room

1.  In the event the Hotel is unable to provide the Guest with a room that was booked, the Hotel will arrange an alternative accommodation that is of a similar or superior standard or as close as possible to it with the Guest’s consent.

2.  Notwithstanding paragraph 1 above, where the Hotel is unable to provide alternative accommodation arrangements for the Guest, the Hotel will compensate the Guest for the inconvenience. Such compensation shall be offset against any damages claimed by the Guest. However, such compensation will not be offered where the unavailability of the accommodation is due to reasons beyond the control of the Hotel.  

Article 15. Deposited items

1.  Where any items deposited at the reception of the Hotel for safekeeping are damaged or lost, the Hotel will compensate the Guest for the value of such items, excluding where such loss or damage was caused by reasons beyond the control of the Hotel. However, where the amount of cash or the value of the goods were not disclosed to the Hotel when being deposited, the amount of compensation is limited to JPY100,000.

2.  The Hotel is not liable for any goods or items lost or damaged except for when such loss or damage was caused by the Hotel’s gross negligence or willful misconduct. The Hotel accepts no responsibility for cash or valuables. Please use the safe box in your room under your responsibility.  

Article 16. Luggage and personal items

1.  The Hotel must be notified and must agree to keep storage of any luggage that is to be delivered to the Hotel prior to the Guest’s arrival.

2.  Any personal belongings left behind by a Guest after check-out will be kept by the Hotel for a certain period of time. The Hotel will dispose of such items in accordance with the Lost Property Act.

3.  The Hotel’s liability with regards to items described under paragraph 1 of Article 16 shall be dealt with in accordance with paragraph 1 of Article 15. The Hotel’s liability with respect to items described under paragraph 2 of Article 16 is set out in paragraph 2 of Article 15.  

Article 17. Guest liability

The Guest accepts full responsibility and liability for any damages caused to the Hotel, its property or staff, through the negligence or willful misconduct of the Guest and/or their affiliates.  

Article 19. Personal information

The Hotel will appropriately handle all personal information provided by the Guests in accordance with its privacy policy.